“Thinking about you” will be referred to as "We", "our" and "us" in this Terms of Service policy. By using this site, you agree to the Terms of Service Policy of this website ("the website"), which is set out on this web page:
Please see our delivery page for information on calculating the delivery fee based on your postcode.
We assume that we have authority to leave the delivery in the safest place available, either at the receiver's front door or the location's reception if they aren't available.
If you do not want to give us the authority to leave the item if they are unavailable please state so in the delivery instructions. We are happy to reschedule a delivery however an additional delivery charge will be required.
If you choose to include alcohol with your order you must be an adult (18 years or older) and there must be an adult available to accept the delivery. The couriers are unable to leave alcohol unattended or with anyone under the age of 18, so please ensure there will be someone available to receive the delivery otherwise a note will be left in the mailbox and the alcohol will not be delivered. The recipient will need to arrange to pickup the item or book and pay for another delivery.
Refund and return policies
Please see out refunds and returns information page.
Flower substitution and availability
All our floral products are subject to availability. We have high quality standards, and sometimes due to supply and seasonal nature of floristry, we may have to substitute some of the flowers in your order with something of similar style and equivalent (or greater) value. If the substitution is significant, we will try to contact you to notify you of the change. If we are unable to contact you prior to the time we make up your order, we will assume that you accept the substitution.
On very rare occasions, despite our best efforts, flowers arrive at their destination damaged. If this occurs, please contact us immediately so that we can arrange a replacement or refund. (Please note it may be necessary to return the original product, if so, we will instruct our driver to pick up the damaged item so we can assess it).
Using our website
Unless otherwise specified the materials published on our website are presented solely for your private, personal and non-commercial use. We have used our reasonable endeavours to ensure that our website complies with Australian law. However, we make no representations that the materials on our website are appropriate or available for use in locations outside of Australia. We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.
All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of using it as an information resource for purchasing products from us. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example, to complete any test or questionnaire.
We make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability of that website. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a website and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its website administrator or webmaster.
All care is taken to ensure that this website and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.
Availability of our website
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.