Refund and return policies
All refunds and returns are dealt with and decided on a case by case basis, but the following outline our policies and procedures to ensure a smooth process should a refund or return be deemed necessary.
If you're not completely satisfied, contact us within 48 hours of delivery. We promise that if your dissatisfaction is any fault of ours, we'll offer to put things right within the parameters of this refund policy.
If you make an error during ordering, such as add an additional item by mistake or put in the incorrect delivery date, please get in contact as soon as possible, we will attempt to accommodate those changes for you up until the order is dispatched with the delivery driver.
If we are uncertain of your requirements we will attempt to make contact with you to clarify your order. If we are unable to make contact or don't hear back from you before the order is placed for dispatched with our delivery driver we will assume the order is correct and send it as ordered.
If you need to cancel your order, please contact us immediately. We will be able to offer a refund in alignment with the following conditions:
· We cannot cancel your order or issue a refund for items that have already been dispatched for Delivery and/or after the goods have been delivered.
Substitution of flowers
Please refer to our terms of service
Post Delivery Refunds
Due to the organic nature of most of our products, time is of the essence in establishing what may have gone wrong. It is therefore essential that you contact us within 48 hours of delivery if you have any cause for concern with regards to the quality or condition of the flowers received. This allows us to diagnose the potential issue and assess an offer of replacement.
After contacting us with your concerns, you will be asked to provide a photo of the flowers so that we can assess what might have gone wrong.
If the flowers sent out are deemed to have been the incorrect item or of poor quality, we will offer a replacement to be sent out. On a case by case basis, we will assess if a replacement is not suitable and may offer a full or partial refund instead. In such cases, “thinking about you” will bear the cost of re-delivery.
Unfortunately, we are unable to accept returns or issue refunds for claiming poor quality if you have not attempted to make contact within 48 hours of delivery of your order.
We are unable to provide refunds for delivery if you have provided incorrect delivery details. If you provide incorrect details and a subsequent re-delivery is required, you may be charged an additional delivery fee if the new address is outside the delivery Zone of the first address specified.
Change of mind
Please consider your purchases very carefully as once an order is placed it cannot be cancelled and refunds will not be processed. Post Delivery refunds as set out in the "Post Delivery Refunds" section above will be considered subject to your compliance with the above "Post Delivery Refunds" policy.
Replacements & Returns
In the case of a replacement arrangement being issued, we may request for the original order to be returned, to assess what may have gone wrong. This will be picked up at the same time as the replacement delivery is delivered. Thinking about you will bear the delivery cost for the replacement and for the item being returned.
Refunds will be processed back into the account you placed the order with. For example, if you placed the order using a credit card, the refund must be to the same credit card. Once a refund has been processed it takes up to five working days for the refund to appear in your account.
If you have any concerns about your refund, please don't hesitate to contact us.